Terms of Use
1. ABOUT THESE USE TERMS

I respectfully request that you provide enough time to make sure you have read these utilization guidelines carefully. You confirm that you have read, understood, agreed to, and consented to these Terms of Use by registering for an account or using any part of the website.

You accept the conditions of this agreement by using the VyndrelLoan service. Both an electronic banking service and an end-user license agreement are subject to these Terms of Use. You will not be allowed to access or use any part of the Service if you disagree with these Terms of Use. Through these Terms of Use, VyndrelLoan Technologies and you, the individual user ("You" or "Your"), enter into a contractual agreement.

Any changes or additions to these Terms of Use take effect on the date of publication.

2. DEFINITION AND CLARIFICATION

Unless otherwise specified, email is not regarded as "writing" under these Terms of Use. Furthermore, rather of being limited, the meaning of the words that follow is defined by the sentences that come before them, such as "include," "in particular," "for example," and related expressions. The English language was used to write these terms of use. The original English material will be used if these Terms of Use are translated into another language. Any disagreement shall be settled in line with the above clauses, the remaining sections of these terms of use, and any local agreements that may be relevant.

3. YOUR GUARANTEES AND COMMITMENTS

You confirm that you agree to the following terms by signing this contract:

3.1 You are old enough to understand, agree to, and follow these conditions of use.

3.2 You consent to abide by these Terms of Use and all relevant laws by signing this form. Additionally, you understand that it is your duty to notify us of any infractions of the previously mentioned rules.

3.3 You must only use the System and the Service for valid reasons and in compliance with their permitted uses.

3.4 It is your duty to ensure that all of the information you provide to us or via the system—including your credentials, records, and personal information—is true, up-to-date, complete, and free of fraud.

3.5 Only authorized users have access to accounts and internet access locations.

3.6 You must not participate in any dishonest, fraudulent, or misleading activities.

3.7 The system cannot connect to or function on a compromised or altered network.

4. I AGREE TO THESE SERVICE TERMS

4.1 Before registering with Us, downloading, or streaming, you agree that you have read and understand these Terms of Use, which may be modified by Us from time to time. The way the application and account operate will be governed by these terms.

4.2 When you click the "Accept" icon on Our System after the software download is complete, it will be assumed that you have read and agree to these Terms of Use.

4.3 You agree to the Terms of Use, which regulate the operation of the account, by installing the application and creating an account. You additionally attest that any further legal or equitable rights we might have to the contested account are not affected by this agreement.

4.4 You agree to the terms and conditions of these changes if you keep using the service. Any time now, these conditions could alter. Any changes to the terms will be communicated to you through the APP.

4.5 The App may occasionally be enhanced by the Website. Up until you have downloaded or streamed the latest version of the program and accepted any additional terms and conditions specified in these Terms of Use, the update may limit your access to the Service.

4.6 In order to enhance our services and provide you with more alternatives, you consent to the gathering and use of technical data on the mobile device, including any related hardware, software, and accessories for internet-based or wireless services. The application or any of the services are used to grant this authorization. To enhance our service, your app experience, and/or our credit scoring services, we, our affiliates, and licensees may send, gather, store, process, and use your data.

4.7 You give us permission to view and evaluate your credit history by using the App and Service.

4.8 You and your emergency contact agree to give us the irrevocable right to call you and your emergency contact to verify your details in the event that we are unable to reach you in any other way or if we have not received your payment for the Loan specified in Clause 11.

5. APPLYING FOR THE SERVICE

5.1 Only those who are at least eighteen years of age are eligible to use our service. To confirm the legitimacy and current state of your account, we retain the right to get in touch with the relevant mobile money provider.

5.2 Your account's application will be shown. You understand and agree that our approval of your account application does not create a legally binding contract between you and the Mobile Money Providers, with the exception of any terms and conditions that may occasionally apply to Your Mobile Money Account.

5.3 At our sole and final discretion, we reserve the right to deny or cancel your loan application without giving you any prior notice or reason.

5.4 In line with our continuous assessment of your credit profile, we maintain the right to accept, reject, or modify the terms of any loan. For every loan application, the whole interest amount and loan terms will be shown.

6. TECHNIQUES FOR YOUR APPLICATION SYSTEM

Every right is granted and reserved.

6.1 In order to use the Service that We offer, You are granted a non-transferable, limited, revocable, and royalty-free license to access and use the System in compliance with these Terms of Use, the Territory, and our licensors (if any).

6.2 We and our licensors, if any, reserve all rights not specifically granted to you under these Terms of Use. You do not acquire any ownership rights over the System, in whole or in part, under these Terms of Use.

Breaking the law:

6.3 You are not allowed to:

6.3.1 To carry out any other commercial activity, including assigning, sublicensing, distributing, selling, reselling, or conveying, or to guarantee that another person has access to the System;

6.3.2 Make use of, alter, reverse engineer, or create derivative works from the original software for any reason.

6.3.3 Attempting to obtain unauthorized access to the System or related systems or networks; using the System to create a competing product or service; or stealing any concepts, features, functions, or images from the System; or running an automated program or script that needslessly burdens or impairs the System's functionality and/or performance or may result in multiple server requests per second.

6.3.4 Make use of any software or process to duplicate or fix the navigation, display, or content of the system. It can also be used to index, "data mine," or gather data.

6.3.5 Remove any copyright, trademark, or other proprietary rights notices from the System or post, distribute, or reproduce any copyrighted content, trademarks, or other proprietary information without the owner's prior consent.

6.3.6 Any data that is stored or sent for illegal or dishonest reasons;

6.3.7 send unsolicited emails or spam, or create false reservations or other forms of nuisance or inconvenience;

6.3.8 protect or disseminate content that violates intellectual property rights or is illegal or tortious;

6.3.9 Disseminate dangerous files, programs, or code, such as malware, trojan horses, or software infections.

6.3.10 The data on the system has been hacked or changed.

6.3.11 Give misleading information to build rapport with a person or group ;

6.3.12 Adjust your posture deliberately; or

6.3.13 We have not revealed any important information about you that would affect our future business dealings.

6.3.14 to harm our company's or any of our group entities' reputation in any manner;

6.3.15 Use our systems or services to get any data or information, and try to decode any messages sent to or received from the servers that house those systems.

7. YOUR ACCOUNT

7.1 You must first create and maintain an account as an App user before you may access the System as a user.

7.2 Everything that happens on your account is your responsibility. You have me:

7.2.1 You only need one account.

7.2.2 You are in charge of preserving the confidentiality and accuracy of the information linked to your account.

7.2.3 Giving someone else access to your account or sending the account or any of its information to someone else is illegal.

7.2.4 You are expected to notify us right away if you believe that your account has been accessed or used unlawfully.

7.3 We reserve the right to limit or stop access to Your Account and/or the functions offered by the application, in addition to our other rights and remedies:

7.3.1 Should we, in our sole judgment, conclude that any of these terms of use have been broken,

7.3.2 throughout an investigation;

7.3.3 If you owe us or any of our group companies money for principal, interest, transaction fees, or taxes;

7.3.4 If for any reason these terms of use are terminated; or

7.3.5 at any other moment as long as it makes sense based on our rational analysis.

8. YOUR INDIVIDUAL DATA

By accepting this agreement, you agree to the use and processing of your personal information in line with the Privacy Policy, which is updated frequently.

9. THE INQUIRIES YOU SUBMITTED

9.1 You give us the unfettered right to reply to any requests you provide us or that we believe are from you by using the System. Additionally, you own up to and take responsibility for any such behavior.

9.2 We reserve the right, at our sole discretion, to deny any request pertaining to your loan application, even if you have already received a loan from us.

9.3 If we feel, at our sole discretion, that the information may be handled without your involvement, we reserve the right to accept and comply with any incomplete or unclear request, regardless of the reason.

9.4 Even if the Request was transmitted, received, or otherwise communicated in an unethical or inappropriate way, we shall still be deemed to have behaved appropriately and fulfilled all of our obligations to you. As long as you provide the instructions, you will be responsible for the request even if we answered in good faith.

9.5 At our sole discretion, we have the right to delay fulfilling all or any part of Your Request until you give us more details or verbal or written confirmation.

9.5 At our sole discretion, we have the right to delay fulfilling all or any part of Your Request until you give us more details or verbal or written confirmation.

9.7 Regardless of whether it was your fault, you agree that we will not be held accountable for any unauthorized withdrawal, transfer, remittance, disclosure, action, or event on your account that arises from your knowledge or manipulation of your ID, password, or PIN. To the extent that the relevant laws allow, this is true.

9.8 In accordance with the applicable laws, including the Data Protection and Privacy Act, the Computer Misuse Act, and the Electronic Transactions Act, we are able to enforce any directives pertaining to Your Account that may be required by a court order, an agency, or a competent authority.

9.9 In the event of a dispute, these Terms of Use will take precedence over any requests you make.

10. ESSENTIAL ITEMS

10.1 Because Your Mobile Device requires access to the System and the Service, you are responsible for its safe and effective operation at your own cost.

10.2 You are in charge of making sure your mobile device is operating at its best. Any computer viruses or other problems that may occur when using the system, service, or mobile device are not our responsibility. Furthermore, we disclaim all responsibility for any mistakes or issues that might occur due to a malfunctioning mobile device. Any delays or losses brought on by the service provider that gives you network access are not our responsibility. Any possible costs will be your responsibility.

10.3 On your mobile device, the program is installed. Making ensuring you have downloaded the right software for your mobile device is your responsibility. If you do not have the most recent version of the program or if it is incompatible with your device, we are not responsible.

10.4 You must promptly tell us in line with the guidelines we have provided if your mobile device is lost, stolen, damaged, or no longer in your possession. If someone else discovers your account details and login passwords, it could impact our legal rights and/or remedies. If your login credentials are found by a third party, we won't be held responsible. You agree to indemnify us and protect us from any future losses by using your login credentials and account information.

10.5 Choosing a suitable internet and mobile plan and paying any fees your mobile service provider may charge, such as SMS, internet data, and phone rates, are entirely your responsibility. You are entirely liable for any related expenses and usage, and the system may require a large quantity of data usage. You have a duty to comprehend this.

10.6 When using the System and the Service, you must abide by all guidelines, policies, and instructions included in these Terms of Use and any other document that We provide.

10.7 You must take all reasonable precautions against unauthorized access to the System and the Service. This means that every letter we send you must be reviewed and verified by you or someone acting on your behalf. This will ensure that any unapproved usage or access to the system is detected. You must contact us right away if any of the following happen:

10.7.1 You have good reason to suspect that someone else has stolen or acquired your credentials.

10.7.2 You have cause to believe that the Service has been, may be, or may have been used illegally, or that an illegal incursion or transaction may have been made.

10.7.3 In addition to any other regulations that may occasionally be pertinent to the Service, you are required to abide by any security measures that we may occasionally warn you of. You are aware that failing to follow the suggested security procedures could jeopardize the privacy of your account. The only people who can use the service, make requests, and carry out any related tasks are those who have been allowed permission by you. It is your responsibility to ensure this.

11. CURRENTLY,FINANCIAL TERMINOLOGY IS BEING USED

Interest and transaction fees

11.1 Information on the interest you will be required to pay on any loan will be included in the application. While you wait, we reserve the right to set and collect transaction costs for the services you use and to occasionally change these costs. If we decide to charge Transaction Fees or, if necessary, change or update Our Transaction Fees, the app will show the Transaction Fees paid for each new service application.

11.2 Unless otherwise required by law, you undertake to pay all monies outstanding under these Terms of Use in full, without any setoffs, counterclaims, deductions, or withholdings. As soon as a deduction or withholding is necessary, you must promptly give the additional amounts to ensure that we receive the entire amount that would have been paid in the absence of such a necessity.

11.3 We reserve the right to charge penalty interest on the amount that was lent to you if you fail to make any payments that are due to us by the due date. This interest will be disclosed in the application.

Taxes

11.4 When payments are due under these Terms of Use and Loan, taxes are not taken into account. You agree to pay us an additional amount equal to the payment times the applicable tax rate in the event that taxes are required on the payment. In addition to paying the remaining amount or as requested, you must adhere to this condition even if the connection is terminated.

11.5 By signing this agreement, you give us permission to take money out of your account if we are required to by law, a tax authority agreement, an order or consequence from an authorized tax authority, or internal operating processes.

Payments

11.6 By the regularly scheduled due date, you must use the means listed on the application to pay us the principle, interest, transaction fees, and tax that you owe us in connection with these Terms of Use and Loan.

11.7 Local money must be used for all local transactions.

12. THE PERSON'S POINT OF VIEW

12.1.1 Unless there is a technical or administrative error or you file for insolvency, you will not be able to pay any amount or installment (including all accumulated interest, Transaction Fees, and tax) that is due for a loan granted under these terms of use for fifteen (15) days in a run.

12.2 Following an ongoing event of default, we may do the following in addition to any other rights or remedies that may be available to us under applicable law:

12.2.1 In line with this document's Clause 13, these conditions of use will end.

12.2.2 Make sure that all amounts owed under these terms of use, including the loan, interest, taxes, and transaction fees, are paid on time.

The penalty interest listed on the application will be imposed if you are unable to make a payment.

13. DURATION AND CONCLUSION

13.1 Until these provisions are completely implemented in compliance with their terms, they will remain in force.

13.2 We reserve the right to stop using the System, the Service, and Your Account, as well as to terminate these Terms of Use in whole or in part:

13.2.1 by giving you notice for any reason at any time;

13.2.2 Regardless of whether you are notified, you will be immediately terminated if you break any of these Terms of Use. It won't affect our other remedies or rights.

13.2.3 In the event that your mobile network operator or mobile money provider cancels your account or contract for any reason;

13.2.4 Your account may be suspended or canceled for technical or security reasons if it is inactive or inert, or if the functionality or contents of the service need to be updated or adjusted on a regular basis.

13.2.5 Should a government, court, regulator, or other relevant body issue directives or rules that we must abide by, or

13.2.6 If we decide to stop or discontinue the Service for any reason, whether commercial or otherwise, at our sole discretion.

13.3 If you breach these Terms of Use, you will be responsible for the following: We must receive the principle, interest, taxes, and transaction costs at least three days after the termination date. It is imperative that you remove the software from your mobile device as soon as possible.

13.4 However, neither party's accumulated rights or obligations shall be impacted by the termination.

13.5 Except for the terms of the applicable clauses and any other parts that are naturally or expressly preserved, the parties shall not be bound to carry out any rights or obligations under the Terms of Use after they expire. In the event that the Terms of Use are terminated, these provisions will still be in force and will not affect any party's rights or responsibilities.

14. NEITHER LIABILITY NOR INDEMNITY ARE COVERD

Recipients

14.1 By signing, you consent to being indemnified and held harmless by us, our licensors, and each of these parties' affiliates, as well as their officers, directors, members, employees, and agents, for any claims, costs, losses, liabilities, and expenses (including legal fees and costs) resulting from or connected to:

14.1.1 Any violation of these terms of use or the relevant laws; and

14.1.2 The way you utilize the service or system, including:

14.1.2.1 Third-party assertions resulting from your use of the system or service;

14.1.2.2 Any loss or harm brought on by purchasing, utilizing, or abusing third-party software, such as operating systems, browsers, and other software tools or applications;

14.1.2.3 any loss, damage, or destruction of any of your mobile devices, any illegal access to your account, or any deletion or access to your data; and

14.1.2.4 Any possible harm or loss brought on by breaking these terms of use. These include submitting false information, a third party's incapacity to finish a transaction, and the absence or breakdown of third-party systems or facilities, among other things.

Liability Waiver

14.2 If the service is unavailable or interrupted for any cause beyond of our control, or if any of your mobile devices malfunction, we will not be responsible for any losses you may sustain. Failures in any commercial or public telecommunications system can be caused by a variety of factors, including force majeure, power outages, unfavorable weather or atmospheric conditions, mistakes, delays, or system unavailability.

14.3 You are aware that your specific needs were not taken into consideration by the application. Therefore, it is your duty to ensure that the features and functionality of the program meet your unique requirements.

14.4 The program is only intended for individual usage. We disclaim all liability for any business disruption, profit loss, or potential loss of business, and the app is not meant for commercial, business, or resale use. Please keep this in mind.

14.5 You agree that We are not liable for any losses or damages brought on by or associated with:

14.5.1 Any problem or flaw in the service or application that results from the application being altered or customized;

14.5.2 any problem or application error brought on by your breaking these guidelines;

14.5.3 You breached Clause 6.

14.5.4 Your mobile money account does not have enough money.

14.5.5 You cannot give precise and thorough instructions for payments or transfers related to your account; payments or transfers are blocked by a lawsuit or other obstacle; the system, your mobile device, the network, or a mobile money system breaks down, stops working, or is not accessible.

14.5.6 any misuse of the service, your mobile device, or the system that is not allowed or fraudulent; or

14.5.7 Your disregard for these terms of use as well as any guidance or instructions we may have given you about using the system and service.

14.6 Regardless of the reason, we will not be responsible for any loss or harm that may arise indirectly or consequentially.

14.7 Unless otherwise noted in these terms of use and to the extent allowed by applicable law, our maximum liability with regard to the App, the System, the Service, or these terms of use shall not exceed the transaction fees you pay to us in connection with the first event giving rise to a claim under these terms of use.

14.8 You must provide us notice of any claims you may have against us in relation to the App, the System, the Service, or these Terms of Use within six (6) months of the incidents that led to them, unless otherwise noted in these Terms of Use. Failure to comply with this claim will result in the forfeiture of all rights and remedies to the fullest extent allowed by law.

14.9 Specifically, we specifically disclaim any responsibility for:

14.9.1 Other uncontrollable communications infrastructure problems that could impact the accuracy and speed of messages sent or data obtained via the service;

14.9.2 If you use a browser, an Internet access service provider, a mobile network service provider, or other third-party software, you may encounter unanticipated delays or losses in the delivery of messages or content that you access.

14.9.3 Malware that, if you use the app, service, or any of its content, could infect your mobile device or other property;

14.9.4 The inappropriate use or interception of any information or communication, whether it has already left and reached our systems or has been intercepted before it is entered into the application;

14.9.5 Unless it is the result of our carelessness, dishonesty, or a breach of the laws safeguarding your data, any unauthorized use or access to the information we keep about you or your transactions will be allowed to the extent allowed by relevant law.

14.9.6 Any information gathered from outside sources.

15. URLs THAT HAVE NOTHING TO DO WITH THE COMPANY

15.1 References to and links to other mobile applications or websites run and maintained by third parties may be included in the App or the Service. You can find more information about subjects that might interest you by clicking on these links. Any goods, services, data, concepts, or viewpoints on any third-party website or application that we link to are not endorsed or promoted by us.

15.2 We provide no explicit or implicit guarantees for the correctness, completeness, reliability, or suitability of the content on any Third-Party Sites or Applications. We are unable to ensure that a third-party website or application won't be accused of breaking any laws, including copyright or trademarks. Furthermore, we cannot guarantee that third-party apps or websites are virus- or malware-free.

15.3 You understand that third-party websites and applications might not adhere to our security procedures and may have privacy policies that are different from ours. You have complete control over whether or not to use any Third-Party websites or applications, as well as whether or not to buy or use any advertised or provided goods or services.

16. I CONSENT TO RECEIVING BUSINESS COMMUNICATIONS DIRECTLY

By using the services, you have given us permission to send you direct marketing emails. You can let us know that you would prefer not to receive marketing messages from us by checking the box on the relevant message.

17. RESOLUTION OF DISPUTES

17.1 Unless otherwise required by legislation in your jurisdiction, these Terms of Use are governed by Ugandan law and are subject to the Data Protection and Privacy Act, 2019. This covers any disagreements that might emerge about these terms of use, including allegations of violations or disagreements about the legality or enforceability of these terms of use or any of their provisions. If so, these Terms of Use will be governed by the laws of Your Territory.

17.2 Any issue, disagreement, or dispute arising from or connected to these Terms of Use shall be submitted to a single arbitrator for ultimate determination, unless the parties hereto agree otherwise or as otherwise indicated in this document. Otherwise, after seven days of the other party informing the chairman of the dispute, either party may make a request to the chairperson of the Chartered Institute of Arbitrators' Uganda Branch ("Institute").

17.3 The Ugandan Arbitration and Conciliation Act will regulate the arbitration process in Uganda.

17.4 To the extent that it is practical, the arbitrator's ruling will be legally binding on the parties.

17.5 Prior to the arbitrator's final ruling or award, neither party may file a case in a court of competent jurisdiction seeking preliminary injunctive relief or interim remedies.

18. IN SUMMARY

18.1 Any performance problems or delays resulting from events outside of our reasonable control will not be our responsibility.

18.2 Please do not share any sensitive information with affiliates, clients, customers, suppliers, or anybody else who is involved in the business dealings or affairs of our organization.

18.3 You understand and agree that we may, in our sole discretion and without prior notice, assign or transfer the creditor's rights of the Loan. Your responsibilities under these terms shall remain unaffected by the aforementioned transfer. The payment must be made by following the instructions on the application.

18.4 At our sole discretion, we reserve the right to alter these Terms of Use. Nevertheless, you understand that it is your responsibility to regularly examine the Terms of Use. You will be considered to have agreed to the aforementioned changes if you keep using the system and service.

18.5 Each party is entitled to a cumulative, non-exclusive list of rights and remedies under these Terms of Use. They have to be renounced clearly and in writing. If a right is not immediately used, it is not always the case that it has been forfeited.

18.6 Both parties have read, comprehended, and agreed to all of the content in these Terms of Use. Any earlier understandings or agreements pertaining to this subject are considered to be void. Moreover, all implied claims of authenticity have now been withdrawn by the parties. Unless otherwise noted in these Terms of Use or as required by applicable law, the parties did not enter into these Terms of Use relying on any statement, representation, guarantee, understanding, undertaking, promise, or assurance of any individual. Each party immediately fully and unconditionally forfeits all existing claims, rights, and remedies with respect to any of the previously listed matters. Liability for fraud or any other liability governed by relevant law is not limited or excluded by these Terms of Use.

18.7 You may not assign, sublicense, transfer, sublet, or otherwise dispose of any of your rights or responsibilities under these Terms of Use without our prior written consent. Unless otherwise required by applicable law, we reserve the right to assign, sublicense, transfer, sublet, or otherwise manage our rights or responsibilities under these Terms of Use at any time, without prior notice or approval.

18.8 Even if a court or other suitable authority finds that any part of these Terms of Use is illegal, void, or unenforceable under applicable law, they will nonetheless be in full force and effect. To the greatest degree feasible, a legally binding, enforceable clause shall be used in place of the pertinent element of these Terms of Use.

18.9ThosewhodonotinteractwiththeseTermsofUsearenotsubjecttotheresponsibilitiesstatedinthem.

18.10 You can either publish it on the application or system or send a generic message to the email address you entered in your account. Please email aid-ug@vyndrelloan.com to let us know.

18.11 You can contact aid-ug@vyndrelloan.com with complaints and ideas about the system and service.

19. LOAN COLLECTION, CONSUMER CONTACT, AND DISCIPLINE STRATEGIES

All staff must act with professionalism and honesty when interacting with clients, regardless of their financial situation.

Loan collectors, recovery agents, and customer service representatives are not allowed to dehumanize, abuse, denigrate, defame, or threaten consumers and their contacts while responding to complaints or collecting loans. Because they are acting autonomously, employees who engage in any of the aforementioned activities will be responsible for the results of their actions.

20. CLIENT ACTION REQUIREMENTS

Confidentiality, Data Security, and Privacy

Protecting our clients' data should be our first priority. To ensure the safety of the information we gather from our customers, we have put in place administrative, electronic, and physical security measures.

We pledge to take all reasonable steps to protect the privacy of any information we learn or come across while providing our services. This information will not be shared, made available to other parties, or used for any purpose other than the development of our service, unless required by law, the public, or the conditions of our license.

We are allowed to gather and keep personal information in order to make sure that we only speak with those who are authorized to handle questions, concerns, and requests and to deliver first-rate customer support.

21. TALKING ABOUT CLIENT INFORMATION

We will follow industry standards by using clear, succinct, and easy-to-understand language to guarantee that all of our clients and agents receive accurate, thorough, and up-to-date information. We promise to answer any questions customers may have about our goods or services as soon as possible. The following details will be included in this free resource:

(1) The most recent service agreements, which include the costs, terms, and conditions of all public services, are available on the organization's website.

(2) The details of the services that are governed by the Commission's tariff or pricing control must be included in the service tariff websites that are available. These materials must be available to our application.

(3) The website and any other platforms where customers can buy services will make the terms of service available to the public.

22. RATES AND PRICES

Before a service agreement is executed, the following information will be sent to the customer:

22.1 Proper taxes and contributions;

22.2 the claims' content;

22.3 The process used to identify each component or element of a relevant charge;

22.4 the charge's frequency or any additional variables that could affect it;

22.5 The terms of any modifications, such as how the user will be informed through the app if the price or any of its elements change over time.

23. AVOID PARTICIPATION IN TELEPHONE SALES

23.1 Unless otherwise noted, we shall not take part in telemarketing campaigns that are not specifically requested. The following protocols are followed:

23.1.1 At the beginning of the correspondence, the specific goal shall be made clear.

23.1.2 Identify the communication's source and ascertain whether it came from us.

23.1.3 Give a thorough description of any goods or services that are referenced in the correspondence.

The recipient may call the customer care number to end the contract if the goods or services have not been delivered and utilized within seven days after the notification. During the call, the licensee must tell the recipient this information.

23.2 Regardless of whether they were mentioned at the time the services contract was signed or subsequently, we will abide by the client's "call" or "do-not-call" requests as well as any other rules or directives that may be regularly given by any other pertinent institution.

23.3 Verify that, without referring to this section's first section:

23.3.1 Voice calls and short messaging services are never provided to customers without their permission.

23.3.2 Unwanted phone calls or short message services must be consistently accepted or rejected by customers.

23.3.3 The processes have been streamlined to let customers choose whether they want unsolicited voice calls or short message services, as well as what kind of unsolicited messages or services they would like to receive.

24. TALKING OVER THE TELEPHONE

In the event that the contact tries to perform an unsolicited transaction, we ensure that they are sufficiently informed about the identity of the Licensee and/or other differentiating features.

24.1 the main reason behind the illicit transaction;

24.2 a thorough description of the good or service;

24.3 Any limitations or requirements put in place to support the unsolicited sale.

When customers try to make a voice call, they may hear up to three chimes and two (2) tries per day.

THE ADVERTISING WILL INCLUDE THE OFFER’S LIMITATIONS

25.1 to a person or collection of people;

25.2 to a specific area, territory, or place inside the nation;

25.3 in a predetermined amount of time; or

25.4 Due to a lack of supplies, equipment, or other resources.

26. WE AGREE TO STAY CONSTANT

26.1 To review the bill, the client must have unfettered access to the bill or other pertinent information.

26.2 It is in charge of keeping an eye on a client's account and related costs for at least a year (12 months). In this section, "bill" or "billing" refers to the recording and processing techniques used by a Licensee in carrying out the specified responsibilities.

27.THE STEPS INVOLVED IN FILING A COMPLAINT

We guarantee that the processes they have put in place for receiving and handling complaints won't provide customers an excuse not to file them. Please email us at aid-ug@vyndrelloan.com with any questions.

28. RESPONSIBILITIES OF THE CLIENT

If a customer presents a signed service agreement or any other clear indication, they are liable for the terms of service.

Since we have given them enough information to verify their consent, customers will be deemed to have accepted our terms of service when they begin using our services.